ASSET MANAGEMENT
MTEL approach to management is different than most other asset management companies. MTEL treats every hotel asset as if they are the owners and guests. In fact, officers of MTEL are partners in a number of hotels and as a result MTEL understands ownership perspective. Increasing asset value through solid management is what MTEL is all about.
Every hotel is a business, which represents a unique challenge, and there is no one set of rules that apply to all hotels. Rather, it is the intuition of the experienced professional which leads the way in conceptualizing the role a given hotel should play in its marketplace. This intuition is based on years of achieving positive results through trial and error in a wide variety of situations. In essence we customize our approach to your needs and the unique operating situation of your hotel asset(s).
MTEL ensures each managed hotel will achieve gross operating profits that exceed industry standards by carefully analyzing each hotel's financial and marketing position. MTEL firmly believes in increasing efficiencies at every level, whether it is operations, supplies, real estate tax assessment or hazard insurance premium.
We achieve this with the implementation of:
- Proven financial systems and stringent controls
- A comprehensive business plan
- Annual detailed operating budget
- Annual capital budget
- Monthly financial statements
- Internal controls and reporting for each property.
The MTEL Management “Mantras”:
- Build investment value by building RevPar through sales and marketing
- Constantly improve RevPAR penetration.
- Be number in your competitive set.
- Build strong relationships with hotel franchisers and other "partners" for success
- Keep owners informed with frequent communication.
- Reduce the owners' risk by focusing on effective safety and security programs.
- Spend money as if it were your own.
- Be active in the hotel lobby during peak check-in/check-out times.
- Constantly strive to achieve 100% guest satisfaction
- Listen to customers and employees more than you talk to them.
- Resolve guest complaints immediately.
- Train your employees.
- Inspect rooms every day.
- Make hotel rounds every day.
- Let no one have higher cleanliness standards than you.
- Never walk by a piece of litter without picking it up.
- Manage labor costs to the penny.
- Make sales calls every week.
- Know your top five existing accounts.
- Know your competitor’s top five existing accounts.
- Set service goals.
- Ensure rooms receive preventive maintenance at least 4 times a year.
- Create excitement with your Team.
- Communicate, communicate, and communicate.
- Smile. Have Fun.
If you're in search of a one-stop hotel management company, you're in the right place.